![]() ![]() I was also explicitly stated that Zippy Shell/ Pack Rat did not have authorization to charge my account anymore. I explained as well that this would cause the move to take longer and that I didn't want to be charged for any additional time! He promised me that I wouldn't be charged and that I could do that and that it wouldn't be a problem. I was very upset and requested that I be present when the unloading at the Zippy Shell facility was happening so I can ensure things wouldn’t get broken or lost. I explained that is very unprofessional and increases the chances for loss or damages. They would have to unload my belongings from the Zippy Shell/Pack Rat at the storage facility and then loosely load my stuff onto a truck then drive that truck to my home and then unload it again. ![]() Then again, the evening before my move I get a call stating that something has happened, and they are unable to move me as agreed upon. Another charge hit my account days before they even deliver my belongings. I call to try to get details and they are unable to provide me anything. I get a very vague email that my move is scheduled for 6/29/22. I give them 3 different options (3 different days- try telling your work you must take off, but you don't know when). I called the next day to get my move scheduled. I call and get a message that they are closed. I was told there was nothing they would do about the the additional charges - again awful customer service- why not be upfront and transparent about your fees?Ħ/23/22 I got an email that my shell made it to the storage destination - The very last day. This is certainly not comforting and a bad way to conduct business. Zippy Shell/Pack Rat could not tell me where my shell was at or when they could expect it. I had to call multiple times to try to get an update on the charges and where my belongings were because their communication is nonexistent. They charged me more than what was agreed upon. The next day logistics worked out and they were able to schedule my move. ![]()
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